Our services include:

 

Guest Feedback Program

Guest feedback is essential for measuring performance and allows us to make recommendations or suggest initiatives that will improve the guest experience. Our Quality Assurance department monitors brand reporting systems and provides internal audits and follow up training to stay ahead of guest service trends.

 

Quality Control Services

We take the time to look at hotel operations from the guest’s as well as the brands perspective so that we can make exceed customer service expectations.  We internal controls such as cash handling, accounts payable and receivable, State and Local ordinance compliance, food   and beverage controls, and other processes during a quality control auditing phase.

 

A well-managed quality control system is essential for improving hotel operations and customer service. Learn more about Quality Control Services by contacting New Century Management today.